Legal
Acceptable Use Policy
Effective date: 1 June 2026 · Last updated: July 2026 · EWI Software trading as Repairix
This policy applies to all users of the Repairix platform, including workspace owners, technicians, and any other users operating under a Repairix workspace subscription.
Purpose
Repairix is a repair shop management platform designed for legitimate business use by repair shops and their staff. This policy sets out what use is and isn't acceptable on the platform.
Permitted use
You may use Repairix to:
- Manage repair jobs, customer records, and technician workflows for your business.
- Send transactional communications (job status updates, quotes) to your customers via the SMS and email features.
- Invite technicians and staff who work for your repair business.
- Integrate with accounting and POS systems you are authorised to access.
- Export your own workspace data for backup or migration purposes.
Prohibited use
- Using Repairix to store, process, or transmit data you do not have authorisation to handle.
- Using the SMS or email features to send unsolicited marketing, spam, or bulk communications unrelated to a specific repair job.
- Attempting to access another workspace's data or circumvent multi-tenant isolation controls.
- Reverse-engineering, scraping, or building derivative products from the Repairix platform or API.
- Sharing workspace credentials between individuals — each technician must have their own account.
- Using the platform in a way that breaches applicable Australian or Dutch law, including privacy laws, spam legislation (Spam Act 2003 AU, Telecommunicatiewet NL), and consumer protection laws.
- Uploading malicious code, viruses, or any content intended to disrupt the platform or other users.
- Reselling or sub-licensing access to the Repairix platform without written permission from EWI Software.
Customer data responsibility
Your repair shop is responsible for the customer data you enter into Repairix. This includes ensuring you have appropriate consent to collect and store customer contact details and to send them communications via SMS or email.
Under Australian law, SMS and email marketing must comply with the Spam Act 2003. Under Dutch/EU law, GDPR consent requirements apply. Transactional messages (e.g. "your phone is ready for pickup") are generally exempt, but unsolicited marketing is not.
Fair use
Repairix plans are priced per workspace based on the number of technician accounts (Starter: up to 3, Pro: unlimited). Creating multiple accounts for a single person to circumvent technician limits is not permitted.
Enforcement
Violations of this policy may result in suspension or termination of your workspace without a refund. We reserve the right to investigate suspected violations and cooperate with law enforcement where required.
Questions about whether a specific use is permitted? Contact us at support@repairix.com.au.
Changes to this policy
We may update this policy from time to time. Workspace owners will be notified of material changes by email at least 14 days before they take effect.